Contact ES
H23 · Services / 03
When information is scattered, requests rely on messages and services are hard to find, the brand experience suffers. We design a way forward using existing tools or custom software, according to the problem.
Based in Guatemala, collaborating remotely on international projects.
Let’s talk about your projectFor organizations already delivering training. We can define a space for courses, lessons, resources and participant access, with clear academic and administrative responsibilities. Features are prioritized during discovery.
Let’s talk about your project ↗For services where customers need to find documents, check progress or submit requests. We start with the current process to agree on information, permissions, integrations and a useful first version.
Let’s talk about your project ↗Configuration, content structure and brand adaptation within the chosen system’s capabilities. We review licenses, limits and integrations before committing to a solution.
A tailored experience when the process, control or integrations call for it. We first define essential features, permissions, data and acceptance criteria; extensions are agreed separately.
The scope may include experience design, configuration or development, testing, content preparation, training, access handover and documentation. Responsibilities, availability and launch acceptance criteria are agreed before work starts.
Technical maintenance: checks, updates and incident handling within the agreement. Improvements: new features or prioritized, quoted changes. Content: recording, editing and publishing with its own scope. Hours, channels, capacity and infrastructure are defined in the proposal.
A decision-maker and an operational owner; information about the current process, content and usage rights; authorized system access where needed; and time to validate journeys and approve deliveries. In learning projects, academic rules and participant support remain the organization’s responsibility.
The first conversation, at no cost, helps us understand the need and assess fit. If deeper work is needed, we propose paid discovery covering scope, priorities, technical approach and budget. You do not need to choose a platform before we talk.
Let’s talk about your projectFrequently asked questions
A website presents your organization and helps people contact you. A client portal provides access to information or tasks. A learning platform organizes content and learning. The choice depends on the users and what they need to do.
We assess both routes. An existing tool can be configured and adapted when it meets the need. Custom development is considered when processes or integrations justify the investment.
User roles, workflows, content, integrations and support needs. Paid discovery can define these before development. Hosting, licenses, maintenance and training are detailed in the proposal.
Content management and training are defined for the project. We agree on what your team can edit, what requires technical support and what support is included after launch.
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